ParishSOFT IT have implemented a potential fix and are monitoring for future occurrences.
Posted Sep 16, 2022 - 16:30 EDT
Update
Users when logging into ParishSOFT Family Suite or Accounting products might be barred from entry resulting in a 'Reddis' or 503 error. Development is currently researching a fix for this issue. Users may find some success re-accessing the system by fully closing their browser and attempting to access their respective sites through a fresh incognito window.
Posted Sep 12, 2022 - 17:06 EDT
Investigating
We are currently investigating this issue. You may receive an Error Message upon login stating the following:
Error 503: Site Unavailable
or
Server Error in '/' Application.
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It was not possible to connect to the redis server(s). To create a disconnected multiplexer, disable AbortOnConnectFail. ConnectTimeout
Posted Sep 12, 2022 - 14:47 EDT
This incident affected: ParishSOFT Family Suite and ParishSOFT Accounting.