ParishSOFT Hosted System Status Page
All Systems Operational

About This Site

This is the site where we post information about customer-impacting incidents and/or maintenance windows and provide updates on those incidents.

ParishSOFT Family Suite   ? Operational
ParishSOFT Family Suite - AIM Products   ? Operational
ParishSOFT Accounting   ? Operational
ParishSOFT Remote Solutions - System 1   ? Operational
ParishSOFT Giving   ? Operational
ParishSOFT Legacy Online Giving   Operational
Logos GoGlobal 4.0   ? Operational
Logos GoGlobal 4.8   ? Operational
ParishSOFT Remote Solutions - System 2   Operational
ParishMail (LEGACY)   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Family Suite Browser Load Time
Fetching
Family Suite Server Response Time ?
Fetching
Legacy Online Giving Browser load time ?
Fetching
Legacy Online Giving Server Response Time ?
Fetching
Past Incidents
Oct 16, 2018

No incidents reported today.

Oct 15, 2018

No incidents reported.

Oct 14, 2018

No incidents reported.

Oct 13, 2018
Completed - The scheduled maintenance has been completed.
Oct 13, 12:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 08:00 EDT
Scheduled - ParishSOFT Family Suite customers in the Diocese of San Diego and customers in the Church3 site for ParishSOFT Accounting will not be able to access their software from 8 AM to 12 noon EST on Saturday the 13th of October. When maintenance is complete you will be notified.
Oct 12, 15:50 EDT
Oct 12, 2018

No incidents reported.

Oct 11, 2018

No incidents reported.

Oct 10, 2018

No incidents reported.

Oct 9, 2018

No incidents reported.

Oct 8, 2018

No incidents reported.

Oct 7, 2018

No incidents reported.

Oct 6, 2018

No incidents reported.

Oct 5, 2018
Completed - The scheduled maintenance has been completed.
Oct 5, 15:15 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 5, 15:00 EDT
Scheduled - We will be performing emergency maintenance during this time. Customers may not be able to access the site during this time.
Oct 5, 14:43 EDT
Oct 4, 2018
Resolved - This incident has been resolved.
Oct 4, 16:12 EDT
Update - We are continuing to work on a fix for this issue.
Oct 4, 15:46 EDT
Identified - The issue has been identified and a fix is being implemented.
Oct 4, 13:20 EDT
Resolved - ParishSOFT Development and IT teams believe this issue to be resolved for the majority of affected customers.

Should you still be experiencing additional application slowness or outages please report these occurrences to support@parishsoft.com.
Oct 4, 15:53 EDT
Update - ParishSOFT is aware that a subset of ParishSOFT Accounting users are experiencing slowness and performance complications. Development and IT teams are working diligently to monitor and resolve this issue.

Addition performance modifications have been completed the morning of Friday 9/28/2018. Maintenance was completed by 9 am Eastern.

Monitoring systems reported improved performance for the business day Friday 9/28/2018.

Monitoring systems continue to report improved performance as of Monday 10/1/2018.

Monitoring systems continue to report improved performance as of Tuesday 10/2/2018

Development and IT will continue to monitor performance as make additional modifications if needed.
Oct 2, 09:06 EDT
Update - ParishSOFT is aware that a subset of ParishSOFT Accounting users are experiencing slowness and performance complications. Development and IT teams are working diligently to monitor and resolve this issue.

Addition performance modifications have been completed the morning of Friday 9/28/2018. Maintenance was completed by 9 am Eastern.

Monitoring systems reported improved performance for the business day Friday 9/28/2018.

Monitoring systems continue to report improved performance as of Monday 10/1/2018

Development and IT will continue to monitor performance as make additional modifications if needed.
Oct 1, 09:17 EDT
Update - ParishSOFT is aware that a subset of ParishSOFT Accounting users are experiencing slowness and performance complications. Development and IT teams are working diligently to monitor and resolve this issue.

Addition performance modifications have been completed the morning of Friday 9/28/2018. Maintenance was completed by 9 am Eastern.

Monitoring systems reported improved performance for the business day Friday 9/28/2018.

Development and IT will continue to monitor performance through the weekend.
Sep 28, 16:26 EDT
Update - ParishSOFT is aware that a subset of ParishSOFT Accounting users are experiencing slowness and performance complications. Development and IT teams are working diligently to monitor and resolve this issue.

Addition performance modifications have been completed the morning of Friday 9/28/2018. Maintenance was completed by 9 am Eastern.

Development and IT will continue to monitor performance through the weekend.
Sep 28, 09:04 EDT
Update - ParishSOFT is aware that a subset of Accounting users are still experiencing slowness. Development and IT teams are working diligently to monitor and resolve this issue.

Addition performance modifications are scheduled to be implemented 9/27/2018. Maintenance should be completed by 9 am Eastern.
Sep 26, 13:11 EDT
Update - ParishSOFT is aware that a subset of Accounting users are still experiencing slowness. Development and IT teams are working diligently to monitor and resolve this issue.
Sep 25, 15:40 EDT
Update - We are continuing to monitor for any further issues.
Sep 21, 15:06 EDT
Monitoring - Hardware performance modifications have been completed by ParishSOFT and we continue to monitor system performance.
Sep 19, 09:24 EDT
Identified - ParishSOFT has identified that a subset of its ParishSOFT Accounting customers maybe experiencing slower than average response times working within the Accounting Software.

ParishSOFT Dev and IT teams are working to resolve this matter.
Sep 18, 12:05 EDT
Resolved - ParishSOFT Development and IT teams believe this issue to be resolved for the majority of affected customers.

Should you still be experiencing additional application slowness or outages please report these occurrences to support@parishsoft.com.
Oct 4, 15:53 EDT
Update - ParishSOFT is aware that a subset of ParishSOFT Family Suite users are experiencing slowness and performance complications. Development and IT teams are working diligently to monitor and resolve this issue.

Addition performance modifications have been completed the morning of Friday 9/28/2018. Maintenance was completed by 9 am Eastern.

Monitoring systems reported improved performance for the business day Friday 9/28/2018.

Monitoring systems continue to report improved performance as of Monday 10/1/2018.

Monitoring systems continue to report improved performance as of Tuesday 10/2/2018.

Development and IT will continue to monitor performance as make additional modifications if needed.
Oct 2, 09:06 EDT
Update - ParishSOFT is aware that a subset of ParishSOFT Family Suite users are experiencing slowness and performance complications. Development and IT teams are working diligently to monitor and resolve this issue.

Addition performance modifications have been completed the morning of Friday 9/28/2018. Maintenance was completed by 9 am Eastern.

Monitoring systems reported improved performance for the business day Friday 9/28/2018.

Monitoring systems continue to report improved performance as of Monday 10/1/2018

Development and IT will continue to monitor performance as make additional modifications if needed.
Oct 1, 09:16 EDT
Update - ParishSOFT is aware that a subset of ParishSOFT Family Suite users are experiencing slowness and performance complications. Development and IT teams are working diligently to monitor and resolve this issue.

Addition performance modifications have been completed the morning of Friday 9/28/2018. Maintenance was completed by 9 am Eastern.

Monitoring systems reported improved performance for the business day Friday 9/28/2018.

Development and IT will continue to monitor performance through the weekend.
Sep 28, 16:27 EDT
Monitoring - ParishSOFT is aware that a subset of ParishSOFT Family suite users are experiencing slowness and performance complications. Development and IT teams are working diligently to monitor and resolve this issue.

Addition performance modifications have been completed the morning of Friday 9/28/2018. Maintenance was completed by 9 am Eastern.

Development and IT will continue to monitor performance through the weekend.
Sep 28, 09:04 EDT
Identified - The issue has been identified and a fix is being implemented.
Sep 27, 15:41 EDT
Oct 3, 2018

No incidents reported.